How do you ship?

1. We use Australia Post’s Service to deliver your order to the delivery address specified in your order, provided that your entire order can be packaged within a Letter or 500g Parcel Satchel.

Australia-Post-Service

How long does shipping take?

Please check the below timetables for standard delivery in Australia:

VIC: 2-5 business days
NSW: 3-6 business days
ACT: 3-6 business days
SA: 4-6 business days
QLD: 4-6 business days
TAS: 4-6 business days
NT: 5-7 business days
WA: 5-7 business days

United State: 10-20 business days
United Kingdom: 12-25 business days
New Zealand: 9-15 business days
Europe: 10-20 business days

2. Where your order is too large to be packaged in one of the above Australia Post satchels, your order will be dispatched with Australia Post’s Standard Service and packaged in the most suitable Australia Post standard box.

3. If an item is lost or damaged in the course of its delivery to you, please contact us immediately by email to info@silkroadart.com.au.

4. We aim to process and ship all orders within 24 hours of receipt of the order via our website. If we can’t post your order within this timeframe, we will contact you on the email address provided in your order. Please note that orders received after 2 pm on a Friday (or on a day prior to a public holiday), will be dispatched the following Monday or the next business day, as applicable.

5. You will receive a confirmation email from us to let you know that your order is on its way.

6. We will send you an Australia Post Tracking Number in your shipping confirmation email so you can track your order on the Australia Post website (via “Track Your Item”). If you sign up to Australia Post’s MyPost free online service you can track your orders and adjust your delivery options.

7. While we aim to deliver product(s) quickly, we cannot guarantee any firm delivery dates. We will do our best to notify you if we become aware that a confirmed delivery date would not be met for any reason, but we cannot be responsible for any losses or costs arising out of late delivery.

International buyers

Import Duties: Overseas taxes, duties or tariffs may be payable by the customer, dependant on your country.  Import duties, taxes and any other charges are not included in the item price or shipping charges.

The customer is responsible for any local government import and duties. Please check your local government regulations.  DHL or the Postal Service will not be able to deliver your goods unless the applicable duties, taxes or tariffs are fully paid.

This information is dynamic and varies per country, we cannot be liable for changing information. To the best of our knowledge as a guide for some the key countries we ship to:

USA – no import duties and taxes apply unless your order is over $800.

NZ – no import duties and taxes apply unless your order is over $1000.

South Africa and South America – your local government will generally apply GST/VAT upon arrival. Duties may also apply when the order is over a certain amount. This varies per country so check your local regulations.