Shipping & Delivery Information
When Will My Order Arrive?
We ship all orders via Australia Post for reliable and trackable delivery. Once your order is processed and collected, you’ll receive an email with a tracking link. Simply click the tracking number to see real-time updates and your estimated delivery date.
How long does shipping take?
After processing, delivery time depends on your location:
Australia
- VIC: 2–5 business days
- NSW / ACT: 3–6 business days
- SA / QLD / TAS: 4–6 business days
- NT / WA: 5–7 business days
International
- United States: 10-20 business days
- United Kingdom: 10-20 business days
- New Zealand: 9-15 business days
- Europe: 10-20 business days
Safe Drop & Signature Options
By default, Australia Post will leave your parcel in a safe location if no one is home. Prefer to sign for your delivery? Simply add a note at checkout. If you’re unavailable at the time of delivery, a card will be left, and your parcel can be collected from your local post office.
Address Changes & Corrections
If you’ve entered the wrong address or need to make changes, email us: info@silkroadart.com.au immediately. Once your order has shipped, we cannot reroute it; however, you may be able to request a redirection via your local post office.
Failed Deliveries
If your parcel is returned to us due to an incorrect address or another customer-related issue, we can resend it once the correct address is provided. In such cases, you’ll need to cover the full shipping cost—even if your original order qualified for free shipping. We’ll contact you as soon as we receive the returned package.
Damaged Product
We would never send a damaged product to you. However, we understand that sometimes items could get damaged during transportation. If your item arrives damaged, please contact us immediately at info@silkroadart.com.au.
Once notified, we will lodge a damage report with Australia Post, who will then conduct an official investigation into the cause and responsibility for the damage. While we cannot prevent all transit-related issues, we consider it our responsibility to ensure your order is delivered safely and will work with you to resolve any problems quickly.
Import Duties
Overseas taxes, duties, or tariffs may apply depending on your country’s regulations. These charges are not included in the item price or shipping fees.
As the customer, you are responsible for paying any applicable import duties, taxes, or tariffs set by your local government. Please check your country’s customs rules before placing your order. Couriers such as DHL or your local postal service will not deliver your goods until all applicable charges are fully paid.
Since import requirements vary by country and may change without notice, we cannot be held responsible for updated or differing regulations. However, based on our current knowledge, here is a general guide for some of the countries we ship to:
European countries & Canada – GST/VAT is generally applied upon arrival. Duties may also apply for orders over a certain amount; please check your local regulations.
USA – No import duties or taxes apply unless your order exceeds USD $800.
New Zealand – No import duties or taxes apply unless your order exceeds NZD $1,000.